The Challenges

The recent evolution of IT infrastructures poses key monitoring and management challenges:

• Over 73% of failures in IT infrastructures are attributed to application software and servers. Hence, there is growing need for application management.
• While the use of multi-tier architectures helps with respect to infrastructure scalability, it also poses interesting challenges. Since the end-to-end service involves multiple dependent applications and network elements, a failure in one application (e.g., database) affects all the other applications involved in the service. Consequently, problem identification and correction is a huge challenge. Monitoring applications and networks as independent silos is no longer sufficient for problem diagnosis in IT infrastructures.

• Owing to the complexity of IT infrastructures, it is no longer reasonable to expect that a single operator can be adept at all the diverse infrastructure technologies. Infrastructure teams often have domain experts (e.g., Oracle DBA, WebLogic admin, etc.) and application developers who take responsibility for the deployment, while another team of operators is responsible for the day-to-day operation of the service. The service operators have to deal with monitoring tools that require a great deal of expertise to operate and often struggle to determine which domain expert/developer to call on to resolve a problem.

 

 

Overview of the eG Enterprise Suite

The eG suite provides a comprehensive solution that enables IT infrastructures to address the above challenges:

• Integrated multi-tier monitoring: Taking a holistic approach, the eG Enterprise suite allows IT operators to track the quality of the business services and relate this to critical network, system, and application performance. Pre-defined models for over fifty popular software applications ensure that service operators can start managing their infrastructure, without needing to acquire a great deal of expertise.

• Focus on the cause rather than effects:
  eG Enterprise's patented automatic triage capability makes problem diagnosis very simple. Considering inter- application and network interdependencies, eG is able to automatically differentiate between the cause and effect of problems, so service operators can focus on the cause, rather than being distracted by the effects.
• Clear problem demarcation:
  eG Enterprise's layer model representation for different applications and network devices enables clear demarcation of the problem (i.e. whether network, server, or application) with minimal effort. This capability eliminates finger-pointing across domains.

 

Features	Customer Benefits
100% Web Architecture	Location-independent monitoring and alerting No need to configure any firewall rules Web browser interface ensures low learning curve
Virtual Manager Architecture with Personalized User Views	User views can be aligned to business processes, individual roles and responsibilities, and geographic locations Allows service providers to offer new, revenue-producing services
Single Agent	Cost-effective licensing – one agent for all applications on a server Easy to deploy and manage – no need to track modules per application, provisioning can be done in minutes Flexible deployment – agent license is not node-locked Auto-upgradable – zero maintenance after deployment
Real Web Transaction Monitoring	Helps understand the real quality of service being provided Provide proactive monitoring to alert about impending problems before customers notice them
Automatic Infrastructure Triage	Easy to use – don't need to be an expert to use the software Lowers downtime and ensures high customer satisfaction Lowers support costs through effective use of operations staff
Automatic Thresholding	Easy to configure and use Minimum set-up time – don't need dedicated staff to configure
Layered Component Models	Fast and easy provisioning using pre-defined models for common applications and network devices Allows clear demarcation of problem areas, so the right experts can be called for problem, thereby eliminating finger-pointing
Site-specific Knowledge Management	Share knowledge across operations staff, make monitoring simple and effective
Multiple Security Levels	No security holes – no ports open on the monitored servers Depending on the needs of the business, choose between authentication, encryption, and tunneling
Remote Control over the Web	Remotely login in a secure manner and perform detailed analysis
Flexible, and Easy Integration	Include custom/ proprietory applications and network devices for monitoring easily Integrate pre-existing scripts seamlessly